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General terms & Conditions

Unless specific writing clause, the purchases made in mijoyeria.com will be subjected to the general purchase terms contened in the website at the moment of the purchase. The formalization of an order entails the acceptance of these. The current purchase conditions have been exposed in advanced, with the approval of the current legislation.

Remittances and Delivery

The national consignment (apart from Canary Islands, Ceuta and Melilla) will be delivered in 24 hours unless there is no stock of the product. In that case, the delivery date will be 48-96 hours. All national deliveries, with a cost equal or highest to 50 Euros will be free.  Otherwise, the delivery costs will be 5 Euros. The remittances are made with Nacex Company.

In addition, Mijoyeria.com delivers orders to the whole world by the transport enterprise Fedex. The prices vary depending on the destiny in order to give the most competitive possible price.

The deliveries to Europe (R-S-U Areas):

Fedex International Priority 24 hours:                               25€

Fedex International Economy 3-5 days:                            20€

Deliveries A-H-T Areas:

Fedex International Priority 24-72 hours:                         35€

Fedex International Economy 4-6 days:                            26€

Deliveries  B-C-D-E-F-G-V Areas:

Fedex International Economy 4-6 days:                            43€

In all international deliveries, the buyer will be able to follow his/her order by a monitoring number in the Fedex website.

The delivery dates indicated by mijoyeria.com are given as guidance and we make efforts to fulfil them. However, the delays will not involve any type of compensation.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Destiny

Area

 

Destiny

Area

 

Destiny

ZONA

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CANADA

A

 

ST. VINCENT

D

 

UGANDA

E

AUSTRALIA

B

 

SURINAME

D

 

UZBEKISTAN

E

CAMBODIA

B

 

TRINIDAD & TOBAG

D

 

VANUATU

E

EAST TIMOR

B

 

TURKS & CAICOS I

D

 

WALLIS & FUTUNA

E

HONG KONG

B

 

 

 

 

 

ZAIRE

E

INDONESIA

B

 

PUERTO RICO

D

 

ZAMBIA

E

JAPAN

B

 

URUGUAY

D

 

ZIMBABWE

E

LAOS

B

 

VENEZUELA

D

 

CHINA

F

MACAU

B

 

VIRGIN ISLANDS

D

 

ARGENTINA

G

MALAYSIA

B

 

AFGHANISTAN

E

 

BRAZIL

G

MEXICO

B

 

AMERICAN SAMOA

E

 

COLOMBIA

G

NEW ZEALAND

B

 

ANGOLA

E

 

ECUADOR

G

PHILIPPINES

B

 

ARMENIA

E

 

U.S.A.

H

SINGAPORE

B

 

AZERBAIJAN

E

 

ANDORRA

R

SOUTH KOREA

B

 

BENIN

E

 

BELGIUM

R

TAIWAN

B

 

BOTSWANA

E

 

FRANCE

R

THAILAND

B

 

BURKINA FASO

E

 

ITALY

R

VIETNAM

B

 

BURUNDI

E

 

LUXEMBOURG

R

ALGERIA

C

 

CAMEROON

E

 

MONACO

R

BAHRAIN

C

 

CAPE VERDE

E

 

NETHERLANDS

R

BANGLADESH

C

 

CENT AFR REP

E

 

PORTUGAL

R

BHUTAN

C

 

CHAD

E

 

UNITED KINGDOM

R

BRUNEI

C

 

CONGO

E

 

VATICAN CITY

R

EGYPT

C

 

COOK ISLANDS

E

 

AUSTRIA

S

INDIA

C

 

DEMOCRATIC REPUBLIC OF C

E

 

DENMARK

S

ISRAEL

C

 

DJIBOUTI

E

 

FAROE ISLANDS

S

JORDAN

C

 

EQUATORIAL GUINEA

E

 

FINLAND

S

KUWAIT

C

 

ERITREA

E

 

GERMANY

S

LEBANON

C

 

ETHIOPIA

E

 

GREECE

S

LIBYA

C

 

FIJI

E

 

GREENLAND

S

MOROCCO

C

 

FRENCH POLYNESIA

E

 

IRELAND

S

MYANMAR

C

 

GABON

E

 

SWEDEN

S

NEPAL

C

 

GAMBIA

E

 

BULGARIA

T

OMAN

C

 

GEORGIA

E

 

CYPRUS

T

PAKISTAN

C

 

GHANA

E

 

CZECH REPUBLIC

T

PALESTINE AUTHORITY

C

 

GUAM

E

 

ESTONIA

T

QATAR

C

 

GUINEA

E

 

HUNGARY

T

SAUDI ARABIA

C

 

GUINEA BISSAU

E

 

LATVIA

T

SRI LANKA

C

 

IRAQ REPUBLIC

E

 

LITHUANIA

T

SYRIA

C

 

IVORY COAST

E

 

MALTA

T

TUNISIA

C

 

KAZAKHSTAN

E

 

POLAND

T

U.A.E.

C

 

KENYA

E

 

ROMANIA

T

YEMEN

C

 

KIRIBATI

E

 

SLOVAK REPUBLIC

T

ANGUILLA

D

 

KYRGYZSTAN

E

 

SLOVENIA

T

ANTIGUA

D

 

LESOTHO

E

 

GIBRALTAR

U

ARUBA

D

 

LIBERIA

E

 

ICELAND

U

BAHAMAS

D

 

MADAGASCAR

E

 

LIECHTENSTEIN

U

BARBADOS

D

 

MALAWI

E

 

NORWAY

U

BELIZE

D

 

MALDIVES

E

 

SWITZERLAND

U

BERMUDA

D

 

MALI

E

 

ALBANIA

V

BOLIVIA

D

 

MARSHALL ISLANDS

E

 

BELARUS

V

BONAIRE

D

 

MAURITANIA

E

 

BOSNIA

V

BRITISH VIRGIN IS.

D

 

MAURITIUS

E

 

CROATIA

V

CAYMAN ISLANDS

D

 

MICRONESIA

E

 

MACEDONIA

V

CHILE

D

 

MONGOLIA

E

 

MOLDOVA

V

COSTA RICA

D

 

MOZAMBIQUE

E

 

MONTENEGRO

V

CURACAO

D

 

NAMIBIA

E

 

RUSSIA

V

DOMINICA

D

 

NAURU

E

 

SERBIA

V

DOMINICAN REPUBLIC

D

 

NEW CALEDONIA

E

 

SERBIA AND MONTENEGRO

V

EL SALVADOR

D

 

NIGER

E

 

TURKEY

V

FRENCH GUIANA

D

 

NIGERIA

E

 

UKRAINE

V

GRENADA

D

 

NIUE

E

 

Postal Codes

_

GUADELOUPE

D

 

PALAU

E

 

***

M

GUATEMALA

D

 

PAPUA NEW GUINEA

E

 

***

N

GUYANA

D

 

REUNION ISLAND

E

 

***

O

HAITI

D

 

RWANDA

E

 

***

P

HONDURAS

D

 

SAIPAN

E

 

 

 

 

JAMAICA

D

 

SAMOA

E

 

 

 

 

MARTINIQUE

D

 

SENEGAL

E

 

 

 

 

MONTSERRAT

D

 

SEYCHELLES

E

 

 

 

 

NICARAGUA

D

 

SIERRA LEONE

E

 

 

 

 

NL. ANTILLES

D

 

SOLOMON ISLANDS

E

 

 

 

 

PANAMA

D

 

SOMALIA

E

 

 

 

 

PARAGUAY

D

 

SUDAN

E

 

 

 

 

PERU

D

 

SWAZILAND

E

 

 

 

 

SOUTH AFRICA

D

 

TANZANIA

E

 

 

 

 

ST KITTS & NEVIS

D

 

TOGO

E

 

 

 

 

ST MAARTEN

D

 

TONGA

E

 

 

 

 

ST MARTIN

D

 

TURKMENISTAN

E

 

 

 

 

ST. LUCIA

D

 

TUVALU

E

 

 

 

 

Payment methods

1. Credit Card:

4B Credit Card, Visa or Mastercard.

2. PayPal

3. Bank transference:

Transference will be done for the total amount of the order to:

Name: Juan Jose Ainz
Account number: 0075 4628 32 0600133570
 BIC code: POPUESMM
IBAN code: ES19 0075 4628 3206 0013 3570
Bank name: Banco Popular

It is really important that in the sender field you indicate:


Order number – Your name and surnames. For example: WH33R29 - Alfonso Fernández Ruiz

4. Refunds:

It is only available for deliveries in Spain. Do not pay your order until you receive it at home. Mijoyeria.com reserves the right not to accept the payment by cash on delivery for high amounts.

 

Returns

Once 7 days have passed since the reception date of the object, Mijoyeria.com will not accept returns.

If the return is done in that period, the customer will pay for the direct costs of it, not returning the initial delivery cost neither ones of the return.

Mijoyeria.com will not accept returns if the product is not presented in perfect conditions. It will not be accepted changes nor returns in products that have been made by advance order, made to measure, accessories or replacement.

Mijoyeria.com will not accept returns if the packing of the products is not the original one or if these are not found in perfect conditions. The original packaging must be protected in order to receive it in perfect conditions, being forbidden the use of seal and adhesive tape put directly on it.

All the returns must be allowed by mijoyeria.com. To do this, the customer must request the return of the product to mijoyeria.com by e mail indicating the reason to return it and the order number.

Once the client has received the authorization, he/she will send the product to the specified address. This delivery costs will be paid by the customer.

Guarantee

All the watches have 2 yearsof guarantee.

All the products for repair will have to have the manual, as well as a writing explanation about the breakdown.

The delivery costs will be in the care of mijoyeria.com.

If you go to our establishment:

The clarification of the breakdown, if it was, will belong to our technician.

Jewellery items

We guarantee that all our jewellery products are gold of 18 carat, and, as it is marked in the current law, they will be delivered corroborated and with the manufacturer stamp.

The guarantee will be unlimited, covering any manufacture imperfection.

If the surface allows, we engrave, without charge, all jewellery items.

 

Watches

The guarantee in the majority of the branches which we work with, have been widen to 2 years and they cover any manufacture imperfection.

Any imperfection caused by a wrong use and the wearing out because of the use, will be excluded from the guarantee.

Therefore, the guarantee will not cover:

  • Batteries, glass breaking and worn down strap.
  • Damages caused by an inappropriate use.
  • Handling of the watch in another establishment which is not  mijoyeria.com

 

The guarantee, instructions and the cases are the original ones.

If it would be necessary, we can adapt the measure of the watch. Make sure that you take the measure from another watch which have metal strap, not of leather.

We engrave without charge the watch, in the back cover or in the clasp.

Technical services

The customer will have the right to request a previous budget without any cost nor obligation.

Mijoyeria.com will be able to retain the product until all the costs of repair/manipulation will not be paid.

The delivery costs will be paid by the customer.

Limits of liability

The information provided by mijoyeria.com is informative in nature and, therefore, mijoyeria.com does not accept responsibility about it contents (such as the adaptation of one product for a specific purpose).

In addition, mijoyeria.com does not guarantee that the provided information in this site is reliable, complete and updated.

Unless in the cases that are indicated specifically, neither mijoyeria.com nor any employee which works on it, will be responsible of the damages derived from the use of this site.

 

Mijoyeria.com is not responsible of the contents of other websites connected with this site. The risks derived for the enquiry of these website belong ,exclusively, to the customer who will have to govern the terms and conditions for the use of them.

The prices, the characteristics and the availability of the products sold by mijoyeria.com can alter without previous notice.

Force Majeur

The parts will not incur in any responsibilities if there is a lack caused by force majeur. The compliance of the obligation will delay until the  end of the force majeur.

Applicable law

The purchases done in mijoyeria.com are subjected to the Spanish current regulations and the rest of the regulation concordant. In this way, it is understood that the purchases are made at the home address: Joyería - Relojería Itzibel, Pio XII, 6 - Llodio (Álava)- 01400.Regarding to any discrepancy or divergence that could appear in the compliance or the interpretation of the purchase agreement , or any of its conditions, the parts obey to the courts of Amurrio.

The invalidity statement of one or more established purchase conditions, not essentials, will not entail the nullity of the purchase agreement, which will continue prevailing.

The content of this site is susceptible to changes and modifications. Therefore, it would be recommendable to check it with assiduity.